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Warranty
Heavy Grip Warranty
Heavy Sports Inc. will only warrant
HeavyGrips™ sold to
retail customers who purchase at www.HeavyGrips.com.
Lifetime Warranty
Heavy Grips™ hand grippers
carry a Lifetime Warranty to the original purchaser. We will replace free of charge any Heavy Grip
™ handgripper that has broken or malfunctioned through normal use or manufacturer defect. Unlike most
companies that have a "limited lifetime warranty", our Lifetime Warranty means a lifetime. If your
HG hand-gripper spring breaks 15 days, 15 months or even
15 years from now, or a handle ever falls off, we will send you a new
Heavy Grip handgrip, at no expense to you, right away.
If you are able to send us a clear picture of your
broken/defective gripper, we will not need you to send it back to us.
If you did not purchase your Heavy Grip from Heavy Sports Inc. please
contact the HG Distributor you purchased
it from and they should handle your warranty claim. If you lost your purchase invoice
click here.
USA/Outside North America: For USA or International Warranty contact Tammy Smith at tammy@heavysports.com or 1 (970) 872-2709
Canada: Contact Canadian customer service
by
clicking here.
Warranty Exclusions
We do not offer warranty on any HG hand gripper that has been broken through misuse, or been altered in any way. If your
hand-gripper was not broken from normal grip training, it will not be covered by our Lifetime Warranty.
We also do not warrant against spring scratches and blemishes that were caused for any reason. Due to the
manufacturing process of 'twisting' the springs and also the testing equipment we use, some scratches are likely to occur on the gripper spring. These springs will not affect the functionality of your gripper. If you have scratches on your black
handgripper spring a high-quality permanent black marker will fill in the scratches so they aren't noticeable
Contact us if you have a warranty issue.
Sorry, but Heavy Sports Inc can not accept these MO's. Please send an International MO
Money Order Warning: Although we have a US warehouse and mailing address for the convenience of our USA customers, Heavy Sports Inc is incorporated in Canada and all checks and Money Orders must be payable in US dollars and negotiable outside the USA.
There has recently been a change to the USPS Postal Money Orders and the Postal Money Order as shown above is not accepted as we are not able to cash it at our bank in Canada. As indicated in red print on the MO, it is "Negotiable Only in the U.S. and Possessions". If we receive this type of MO, we will have no choice but to send it back to you.
The US Postal Service has International MO's that are payable in Canada and Western Union and most US banks also have MO's that can be cashed outside the USA.
If you have any questions, please
contact us.
Sorry but due to numerous problems in the past, we do not accept any checks or money orders outside USA & Canada
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